Hardware
Details to provide for a potential engineer visit
If you suspect that you have a mitrefinch hardware related fault and have already followed our useful troubleshooting article Mitrefinch Unit Fault - Customer Checklist. Then you may require a mitrefinch engineer onsite to investigate further once ...
Mitrefinch Engineering Covid-19 On Site Policy
Coronavirus (COVID-19) Engineering Attendance on-site Policy Introduction Mitrefinch are committed to business continuity during this challenging time, Where we are sending our staff to your premises, we need to be certain that the ...
How to download all employee details via the TMS poller
Downloading all employee details via the poller The instructions below will assist you on how to download employee details to the Terminal using Poller. NOTE: Poller must only be run on one Computer/Server 1. Select the app TMSContoller.exe ...
How to send a new or updated config to a terminal or access unit
Config / Employee Download Part 1 Open WINTMS Select the Launch menu Open Site Monitor Right click on the new terminal you added Choose the Command option Select ‘ Configuation ‘ from the list Choose the correct terminal from the " Term Ref " ...
How to add a new terminal into TMS via the Site Planner
Adding terminals into the TMS via the Site Planner To add a New Terminal in Site planner Enter TMS Select the “Launch Tab” and enter “Site Planner” click on the Terminal icon on the screen (in Site Planner) left click on area on the page then it will ...
Employee Rejection or Badges Not Working
Introduction This document explains how to troubleshoot badge(s) which either rejects (red light) or does not read when presented at a Mitrefinch Clocking Terminal or Access Control Reader. If the badge is rejecting then refer to section 1 or if ...
Performing a Mitrefinch terminal firmware upgrade on a 900 series clock or access control unit via web services.
Performing a Mitrefinch terminal firmware upgrade on a 900 series clock or access control unit. NOTE: This method applies to terminals that connect via full web services. NOTE: Before proceeding, ensure that the terminal has been polled up-to-date ...
Performing a Mitrefinch terminal firmware upgrade on a 900 series clock or access control unit.
NOTE: This method does not apply to terminals that are set up to use Full web services. See other document for this method. NOTE: Before proceeding, ensure that the terminal has been polled up-to-date and that the Poller application or service that ...
How to deactivate and reactivate the terminal webpage.
The ability to deactivate the terminal webpage has been added to firmware version 7.48.5.1 in response to concerns about the theoretical security risk of running PHP version 5.6.38 which is used to power the terminal webpage. Once the firmware has ...
Mitrefinch Unit Fault - Customer Checklist
Mitrefinch Unit Fault - Hardware Checklist Below are a list of standard questions which are commonly used to fault find mitrefinch hardware issues and will help to determine if the issue can be quickly resolved with assistance from the mitrefinch ...
Changing terminal network settings
Changing terminal network settings The Mitrefinch MF500/700/900 series terminal uses a special menu to set up the basic terminal functionality. The main keys normally have an icon next to them to represent the function associated with the key. ...