Message tags
The Mitrefinch Messaging allows you to attach Tags to a message. Tags allow you to mark a message as having certain properties, either as information for the recipient or to help when searching through messages. Tags are optional, and in many cases will not be used.
The Tags page allows you to manage and maintain tags with options to add, modify and delete tags.
On the Messages received page, click Configure tags in the left-hand pane to open the Tags page. For example:
The Tags page contains a list of tags already created with options to customise them. Tags can be attached to messages to help with filtering, and can optionally be displayed to the Employee receiving the message. A tag consists of a unique key to identify it, a description, and a check-box indicating whether it is visible to the Employee. Create new tags by clicking Add in the left-hand pane. The Add tag page will open, for example:
Enter a unique key, a description for the tag and select the check-box to make the tag visible to an Employee when they receive a message.
A Supervisor can modify existing tags by clicking on the key or description of the relevant tag to open the Modify tag page. For example:
The description and visible option can be modified but not the key. Click Submit to save any changes and return to the updated Tags page.
A tag can be deleted within the Modify tag page by clicking Delete in the left-hand pane. A pop-up will appear to confirm that you want to delete the tag. Click Delete to permanently delete the tag and return to the updated Tags page.
Related Articles
Create message
A Supervisor can setup Scheduled messages that will be sent to Employees using this page. Click Create message from the quick actions drop-down menu to open the Create message page. For example: Send details Send by — select from a drop-down list to ...Message responses
A Supervisor can view additional information about a message, view the recipient list and find out their responses to the message using this page. Click on the information of the message under the Sent or Message column to open the Message responses ...Modify message
The Modify message page allows you to edit the details and options of a Scheduled message you have already created. Additional options are available in the left-hand pane to save a copy of the message, delete a message and send the message now: Save ...Send one-time message
A Supervisor can send messages to Employees or other Supervisors using this page. The message sent is a 'one-time' message and will not reoccur as a Scheduled message. Click Send one-time message from the quick actions drop-down menu to open the Send ...Message frequency options
Scheduled messages allows you to set messages to be sent either at a fixed time in the future, or on a recurring schedule. On the Create message page or the Modify message page is a section called Message frequency which allows you to set the ...