Support and Maintenance Information 2021
At Mitrefinch we are committed to continually improving and evolving our services to you, our valued customers. We’ve been busy over the last few months speaking with and visiting customers to find out what support you value the most.
As a result, we’re pleased to offer new support and maintenance options for 2021. We've also produced a much requested, service guide that you can download here via the attachment.
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Best practice for raising a ticket with mitrefinch support
Introduction The purpose of this article is to provide guidance on how best to raise mitrefinch support ticket. As a ticket with concise, useful information can be the difference between an instant solution and one that takes hours or days. Before ...
Calendar maintenance
The Calendar maintenance page is only available to Supervisors with Calendar maintenance (Web only) enabled in their TMS User profile. The Calendar maintenance page allows a Supervisor to create new calendars to display different data types, link a ...
Widget maintenance
Overview The Widget maintenance page allows you to create and maintain HTML widgets used in TMS. To access the Widget maintenance page in TMS, select Dashboard maintenance from the menu in the drop-down Header pane, then select Widget maintenance ...
Culture maintenance
Overview The TMS Language maintenance feature allows a Supervisor, with Language maintenance enabled in their TMS user profile, to manage and maintain the language of the Phrases or terms displayed as text in the TMS user-interface. Select Language ...
Tab maintenance
Creating a new tab To create a new tab, navigate to the Dashboard maintenance page and select New tab in the left-hand navigation pane. The New tab page opens. For example: The fields available are: Title — the name of your tab. This is a mandatory ...